 Brambuk Aboriginal Cultural Centre
Overview
Brambuk Aboriginal Cultural Centre Brambuk Aboriginal Cultural Centre in Halls Gap is made up of five communities in the western part of Victoria, Australia. It is the gathering place which keeps custodianship over the magnificent rock art sites in the Grampians/Gariwerd National Park.
To fund its operations Brambuk operates a successful bush tucker café, gift and book shops, cultural and education program, tours and backpacker accommodation with en-suite facilities.
Prices for accommodation range from $22.00 per person per night for a dorm bed to $80.00 per night for a private room. Café meals are between $4 and $30 per meal. Tours range from $15 for 2hrs to $148 for a whole day tour.
Educational and cultural programs are also offered and the cultural centre and café is hired out for conferences and meetings.
- Their mission is: "The preservation, conservation and promotion of our cultural heritage."
- Their vision is: "The education, training and employment of our people through the operation of various business ventures at Brambuk."
Ownership, leadership and community development
The gift shop
Brambuk is 100% Aboriginal owned and operated. Brambuk currently offers on the job training and the potential for gaining certified qualifications through traineeships offered in tourism, culture, administration, agriculture, and museums.
They have a Board of Directors comprised of local Aboriginal community members. They are appointed on an annual basis. The five local communities have committed a great deal of time, energy and expertise to bring about the growing success of Brambuk over the past 20 years.
Brambuk Backpackers
Everyone in the local communities either works for, or is related to someone involved in Brambuk. Brambuk acts as the cultural custodians for all the registered sites in the area, along with the other important places, which ensures continual learning from our elders and the passing on of appropriate knowledge when needed.
Their training programs always reflect their cultural roots and the community's aspirations.
Challenges
Brambuk at Twilight
Bringing together five communities to run Brambuk presents challenges for the organisation. Open communication with all of the stakeholders and community helps Brambuk to overcome this.
Maintaining a sustainable cash flow can sometimes be challenging and they have recognised the need to focus on budgeting and planning to keep afloat. Many of the people employed at Brambuk have had little access to training and work experience in the past, so there is a keen focus on training and mentoring staff.
Another key challenge has been overcoming the preconceived ideas of aboriginality held by tourists and the tourism industry. This is an ongoing process which Brambuk continually addresses through clear communications with visitors and industry.
Advice
Brambuk offers the following advice to other aspiring tourism operators:
Be committed, have a vision, and be focussed on equity, fairness, respect... and cash flow!
Snap shot
| Business name: |
Brambuk Aboriginal Cultural Centre |
| Products and services |
Cultural Centre, bush tucker café, book shop, gift shop, culture and education programs, holiday programs, rock art site tours, backpackers accommodation with en-suite facilities, sound and light shows, performances, didgeridoo and dance performances, guided walks and talks, and Grampians National Park visitor information. |
| Business Structure and Ownership |
100% aboriginal owned by five aboriginal communities. Proprietary Limited Company, Board of Directors appointed by the communities |
| Aboriginal involvement |
100% aboriginal operated |
| Organisational structure |
Board or directors, Managers and Team Leaders |
| Date started |
1989 |
| Size of operation |
26 employees |
| Top five marketing initiatives that have paid off |
Big Book of Australia, ATE targeting Europe, website, television ads, EMDG program |
| Funding sources |
Self funded through sales and contracted work |
| Sources of advice |
Own consultants, own staff, elders |
| Best customer feedback comment |
"really feel the authenticity of Brambuk" |
| Annual visitors/ customers |
200,000 |
| Growth Plans |
400,000 annual visitors and increasing our rate of repeat visitation |
| Biggest success |
Events and conferences |
| Biggest challenge |
Overcoming preconceived notions of what is indigenous |
| Success factors / tips for others |
Commitment, stick-ability, continuous learning and training, team work, respect |
| Accreditation |
Better Business Tourism Accreditation, ROC, Registered Tour Operator, Aust Export Council |
| Website |
www.brambuk.com.au |
| Contact |
Jeremy Clark |
| Telephone |
03 5361 4000 |
| Email |
brambuk@netconnect.com.au or info@brambuk.com.au |
| Date |
2 September 2006 |
Images courtesy of Brambuk Aboriginal Cultural Centre
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