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Brambuk Aboriginal Cultural Centre

Overview

Brambuk Aboriginal Cultural Centre

Brambuk Aboriginal Cultural Centre

Brambuk Aboriginal Cultural Centre in Halls Gap is made up of five communities in the western part of Victoria, Australia. It is the gathering place which keeps custodianship over the magnificent rock art sites in the Grampians/Gariwerd National Park.

To fund its operations Brambuk operates a successful bush tucker café, gift and book shops, cultural and education program, tours and backpacker accommodation with en-suite facilities.

Prices for accommodation range from $22.00 per person per night for a dorm bed to $80.00 per night for a private room. Café meals are between $4 and $30 per meal. Tours range from $15 for 2hrs to $148 for a whole day tour.

Educational and cultural programs are also offered and the cultural centre and café is hired out for conferences and meetings.

  • Their mission is: "The preservation, conservation and promotion of our cultural heritage."
  • Their vision is: "The education, training and employment of our people through the operation of various business ventures at Brambuk."

Ownership, leadership and community development

The gift shop

The gift shop

Brambuk is 100% Aboriginal owned and operated. Brambuk currently offers on the job training and the potential for gaining certified qualifications through traineeships offered in tourism, culture, administration, agriculture, and museums.

They have a Board of Directors comprised of local Aboriginal community members. They are appointed on an annual basis. The five local communities have committed a great deal of time, energy and expertise to bring about the growing success of Brambuk over the past 20 years.

Brambuk Backpackers

Brambuk Backpackers

Everyone in the local communities either works for, or is related to someone involved in Brambuk. Brambuk acts as the cultural custodians for all the registered sites in the area, along with the other important places, which ensures continual learning from our elders and the passing on of appropriate knowledge when needed.

Their training programs always reflect their cultural roots and the community's aspirations.

Challenges

Brambuk at Twilight

Brambuk at Twilight

Bringing together five communities to run Brambuk presents challenges for the organisation. Open communication with all of the stakeholders and community helps Brambuk to overcome this.

Maintaining a sustainable cash flow can sometimes be challenging and they have recognised the need to focus on budgeting and planning to keep afloat.

Many of the people employed at Brambuk have had little access to training and work experience in the past, so there is a keen focus on training and mentoring staff.

Another key challenge has been overcoming the preconceived ideas of aboriginality held by tourists and the tourism industry. This is an ongoing process which Brambuk continually addresses through clear communications with visitors and industry.

Advice

Brambuk offers the following advice to other aspiring tourism operators:

Be committed, have a vision, and be focussed on equity, fairness, respect... and cash flow!

Snap shot

Business name: Brambuk Aboriginal Cultural Centre
Products and services Cultural Centre, bush tucker café, book shop, gift shop, culture and education programs, holiday programs, rock art site tours, backpackers accommodation with en-suite facilities, sound and light shows, performances, didgeridoo and dance performances, guided walks and talks, and Grampians National Park visitor information.
Business Structure and Ownership 100% aboriginal owned by five aboriginal communities. Proprietary Limited Company, Board of Directors appointed by the communities
Aboriginal involvement 100% aboriginal operated
Organisational structure Board or directors, Managers and Team Leaders
Date started 1989
Size of operation 26 employees
Top five marketing initiatives that have paid off Big Book of Australia, ATE targeting Europe, website, television ads, EMDG program
Funding sources Self funded through sales and contracted work
Sources of advice Own consultants, own staff, elders
Best customer feedback comment "really feel the authenticity of Brambuk"
Annual visitors/ customers 200,000
Growth Plans 400,000 annual visitors and increasing our rate of repeat visitation
Biggest success Events and conferences
Biggest challenge Overcoming preconceived notions of what is indigenous
Success factors / tips for others Commitment, stick-ability, continuous learning and training, team work, respect
Accreditation Better Business Tourism Accreditation, ROC, Registered Tour Operator, Aust Export Council
Website www.brambuk.com.au
Contact Jeremy Clark
Telephone 03 5361 4000
Email brambuk@netconnect.com.au or info@brambuk.com.au
Date 2 September 2006

Images courtesy of Brambuk Aboriginal Cultural Centre

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